FAQ - Frequently asked questions

Have you booked through a third-party provider, such as HRS, Expedia or Booking? If so, please contact the contact on your booking confirmation directly.

If you booked via our website, please cancel via the reservation confirmation on our website or send us an email to: This email address is being protected from spambots. You need JavaScript enabled to view it..

You'll always get the best price on our homepage. Exclusive homepage offers can be up to 5% cheaper than the current daily rate.

Of course, you can get the room keys for the hotel and rooms at any time with your access code. However, the reception team is not on site around the clock.

Our opening hours:

in person from 08:00 to 13:00
by telephone from 08:00 to 21:00 hrs.

Check-in is from 13:00 and is only possible via our key box. You can find out more here: Self-Check-In HowTo

To protect the environment, we do not change your towels every day. If you would like your towels to be changed, simply leave them on the floor in the bathroom.
In our apartments we change the towels every 8 days.

Payment is always made on arrival. You can pay with Visa, Mastercard, PayPal, or for companies with advance invoice.
You will receive the invoice by PDF via the e-mail address provided.

Check-out is until 11:00 am.

...WLAN?
Yes, there is WLAN in all rooms, you can get the login at the reception.

...a hairdryer?
Yes, all rooms are equipped with a hairdryer.

...a washing machine?
Yes, there is a separate laundry room, equipped with washing machines and dryers, here you can use the machine for a fee.

...a kitchen, fridge etc.?
Yes, for a fee we can open our small kitchens for you, the opening costs € 55,00.

...a safe?
No

 ...bed linen for allergy sufferers?
Yes. All beds are equipped with bed linen suitable for allergy sufferers as standard. If you would like an extra pillow, please let our colleagues on site know so that they can take this into account.

...air conditioning?
No

...disabled-friendly facilities?
Unfortunately no

Yes, almost all rooms have a balcony with a unique view of nature.

Of course, parents know best what your little ones need. However, there are a few things you can simply leave at home.

Yes... for a daily fee of € 15,00 per dog, you are welcome to take your pet with you, unfortunately cats are not allowed.

Yes, we have parking spaces in front of the hotel, which you can use free of charge as long as you are a guest in the hotel, for this you will receive a parking permit.

Your safety!
The car park, as well as various areas around and in the hotel, are video-monitored.

Yes... we have an e-charging station for up to two vehicles, billing is automatic. There is a charge of € 0.49 per KW.

It's that simple:

• Scan QR code on the side
• Enter credit card details
• Ready to charge