FAQ - Frequently asked questions

Good to know!
How can I cancel my booking?

Have you booked through a third-party provider, such as HRS, Expedia or Booking? If so, please contact the contact on your booking confirmation directly.

If you booked via our website, please cancel via the reservation confirmation on our website or send us an email to: This email address is being protected from spambots. You need JavaScript enabled to view it..

Where do I get the best price?

You'll always get the best price on our homepage. Exclusive homepage offers can be up to 5% cheaper than the current daily rate and 1 breakfast is FREE for everyone travelling with you.

How are the opening hours?

Of course, you can get the room keys for the hotel and rooms at any time with your access code. However, the reception team is not on site around the clock.

Our opening hours:


in person from 07:00 to 13:00
by telephone from 13:00 to 21:00 hrs.

When can you go to your room?

Check-in is from 14:00 and is only possible via our key box. You can find out more here: Self-Check-In HowTo

When will the towels be changed?

To protect the environment, we do not change your towels every day. If you would like your towels to be changed, simply leave them on the floor in the bathroom.
In our apartments we change the towels every 8 days.

When and how will you pay?

Payment is always made on arrival. You can pay with Visa, Mastercard, PayPal, or for companies with advance invoice.
You will receive the invoice by PDF via the e-mail address provided.

Until when can you use the room?

Check-out is until 11:00 am.

When is breakfast available?

You get a rich buffet for only € 13,50 per person.


The breakfast hours are:
Monday to Friday from 07:00 to 10:00 a.m.
Saturdays and Sundays from 08:00 to 11:00 a.m.

We would be very grateful if you could make a reservation for breakfast at the time of booking to avoid long waiting times.

What's all in your room?

...WLAN?
Yes, there is WLAN in all rooms, you can get the login at the reception.

...a hairdryer?
Yes, all rooms are equipped with a hairdryer.

...a washing machine?
Yes, there is a separate laundry room, equipped with washing machines and dryers, here you can use the machine for a fee.

...a kitchen, fridge etc.?
Yes, for a fee we can open our small kitchens for you, the opening costs € 55,00.

...a safe?
No

 ...bed linen for allergy sufferers?
Yes. All beds are equipped with bed linen suitable for allergy sufferers as standard. If you would like an extra pillow, please let our colleagues on site know so that they can take this into account.

...air conditioning?
No

...disabled-friendly facilities?
Unfortunately no

Do the rooms have balconies?

Yes, almost all rooms have a balcony with a unique view of nature.

For the little ones

Of course, parents know best what your little ones need. However, there are a few things you can simply leave at home.

We have prepared a baby cot for your child in the room and in the morning a high chair is available for use in the breakfast area for breakfast

Can you take your dog with you?

Yes... for a daily fee of € 15,00 per dog, you are welcome to take your pet with you, unfortunately cats are not allowed.

Do you have parking spaces at the hotel?

Yes, we have parking spaces in front of the hotel, which you can use free of charge as long as you are a guest in the hotel, for this you will receive a parking permit.

Your safety!
The car park, as well as various areas around and in the hotel, are video-monitored.

Do we have an e-charging station?

Yes... we have an e-charging station for up to two vehicles, billing is automatic. There is a charge of € 0.49 per KW.

It's that simple:

  • Scan QR code on the side
  • Enter credit card details
  • Ready to charge
Self-Check-In - easy as that
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Your CHECK IN, or arrival is via the key box, so you can arrive from 14:00 24/7.
  1. Please fill out your registration form online, the link was sent to you via the reservation confirmation.
  2. You will receive your access code for the key box on the day of arrival by email + SMS. Enter the received code at the key box, then you will receive your key by ejection chute.
    key-box
  3. On the key you will find an explanation of where your room is and your wifi code.
  4. ATTENTION: If you have not received the code, you must ask for the access data to the key box before your arrival!